Operate > WebSphere Commerce Accelerator > Marketing
Use customer care
Following are the tasks that can be performed using customer care:
Getting started
- Register a CSR to use customer care
- Log on to the customer care workspace
- Select preferred queues
- Remove a queue from the preferred queues list
- Handle security warnings
Viewing customer information
- Monitor customer activity at the Web site
- Monitor customers waiting for help
- View the list of customers at the Web site
- Assign a customer to a different queue
- View a customer segment for customer care
- View the shopping cart contents
- Initiate a chat with a customer at a Web site
Communicating with customers
- Start a help session
- Participate in a help session
- Chat with customers
- Serving a customer out of sequence
- View a customer's Web page
- Send Web pages
- Ending a help session
- Manage multiple customer care windows
- Manage multiple customer care sessions
Communicating with coworkers
- Communicate with coworkers
- Set up the buddy list
- Set up the online status
- Add names to the buddy list
- Remove names from the buddy list
- Chat with coworkers
- Invite other coworkers to join a chat
- Respond to a coworker's invitation
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