Operate > WebSphere Commerce Accelerator > Marketing > Use customer care
Participate in a help session
Once you enter a session, information about the customer displays along the top of the screen. A tab containing the customer's name and a timer also appears. The timer tracks the amount of time spent in the session.
You can use several tools to communicate with customers during sessions. The table below briefly describes the tools available during sessions.
Tool Purpose Use this tool if... Chat Allows you to send typed messages to communicate instantly with customers. The customer requires minimal assistance. The customer wants to send you a hyperlink. View Customer Page Provides an instant "snapshot" of the customer's Web page. (You do not see any information that the customer enters on the page.) You need a quick look at what the customer sees on the Web page. You do not need to make changes to the information about the Web page. Send Page Sends a Web page to the customer's browser. You want to show the customer a specific Web page.
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