Operate > WebSphere Commerce Accelerator > Marketing > Use customer care
Manage multiple customer care sessions
In most cases you can best serve the customers by conducting only one session at a time. If participate in multiple sessions, follow the guidelines below.
Watch for blue session buttons.
When you participate in multiple sessions, a series of session buttons containing each customer's name, the session status and a session timer displays across the top of the screen. A session button turns blue when a customer is waiting for you to respond to a chat message.
Related concepts
Related tasks
Manage multiple customer care windows