Operate

WebSphere Commerce provides a suite of applications to support the daily operations of business users, customer support representatives, and others. The following table lists business user tasks and links to topics about the tools and interfaces. The New feature icon () shows features introduced in WebSphere Commerce v7. In most cases, you should use the new tool. Sites that have migrated from a previous version of WebSphere Commerce might continue to use WebSphere Commerce Accelerator Catalog, Marketing and Promotions features.

Role	Responsibilities	Tools and interfaces
Seller	Set up general setting for the store, for example shipping, taxes, and return reasons	Work with the store
Marketing Manager	Manage activities that support the site's marketing campaigns. Deliver targeted marketing messages to customers on store pages, or using e-mail and text messages.	Management Center Marketing tool Accelerator Marketing tool
	Manage promotions that support the site's marketing campaigns.	Management Center Promotions tool Accelerator Promotions
Category Manager Product Manager	Manage the catalog hierarchy Manage sales catalogs Manage product catalogs.	Management Center Catalogs tool Accelerator Product Management tools
Customer Service Representative	Customer service tasks Order management tasks Accomplish customer-service tasks in an inbound call-center	Customer information Order management IBM Sales Center

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