Operate > WebSphere Commerce Accelerator > Marketing > Use customer care > Communicate with coworkers
Set up the buddy list
You can chat with the people in the buddy list. The list contains names you added from the company's directory. (The Sametime directory lists everyone in the organization. Your administrator maintains the directory.)
At any time when you are logged on to the customer care workspace, you can create the buddy list by adding names to the list...
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