Operate > WebSphere Commerce Accelerator > Marketing > Use customer care
View the list of customers at the Web site
The Monitoring tab displays a list of customers who are currently visiting the Web site under the "All store customer" heading.
Customer status is indicated to the left of the customer name:
- Waiting: The customer has requested help and is waiting for help.
- Chatting: The customer is currently in a session with a Customer Service Representative.
- Thinking: The CSR has initiated a help session with a customer and is waiting for the customer to respond.
The following describes the information included in the list of customers:
- Customer
- Displays the customer's user name if the customer has signed in. If the customer has not signed in, the customer is displayed as a guest with an assigned guest ID.
- InSite
- Displays the amount of time the customer has spent at the Web site. The timer is calculated according to the counter and the unit of the counter defined in the Monitoring List configuration JSP.
- Current Page
- Displays the title of the Web page the customer is currently viewing.
- In Page
- Displays the amount of time the customer has spent on the current Web page. The timer is calculated according to the counter and the unit of the counter defined in the Monitoring List configuration JSP.
- Cart
- This number reflects the number of items in the customer's shopping cart.
Tip: The All store customer list contains all customers at the site, including customers waiting for help and those in active sessions with agents. The customers waiting number contains only those customers who are waiting for help from a Customer Service Representative, in the currently monitored queue.
Related concepts
Related tasks
Monitor customer activity at the Web site
Monitor customers waiting for help
View a customer segment for customer care
View a customer's shopping cart
Initiate a chat with a customer at the Web site