Operate > WebSphere Commerce Accelerator > Marketing > Use customer care
View a customer's Web page
Sometimes the best way to understand a problem that a customer is encountering is to look at what the customer sees on a Web page. When you view a customer's Web page, a new browser window displays on the screen. This window displays a "snapshot" of the Web page the customer is currently visiting.
However, we will not be able to see:
- Any information the customer has entered on the Web page. For example, if the customer fills out a form, you see only a blank form when you view the customer's Web page.
- Changes the customer makes to the Web page while you are viewing it.
- When the customer moves to another Web page.
Your view of the Web page might be slightly different from the customer's view if:
- The customer uses a different Web browser than you do.
- You or the customer have personalized the browser settings. For example, if a customer's browser is customized to display text in a larger size, the customer sees less information about the screen than you do if you have accepted the default text size for the browser.
- There is personalized content in the Web page. For example, if the customer has been presented with a product recommendation generated by a targeted marketing campaign, we will not be able to see that product recommendation.
Procedure
- Click View Customer Page. A new browser window displays on the screen.
- If necessary, resize the new browser window so it does not obscure the chat transcript area. See managing multiple customer care windows for more advice about using multiple windows during a session.
- Stop viewing a customer's page You can stop viewing the customer's Web page in one of three ways:
- Click the X in the upper right corner of the window containing the customer's Web page.
- Choose File - Close in the window containing the customer's Web page.
- If you have minimized the window containing the customer's Web page, you can right-click on the window in the task bar along the bottom of the screen, and then choose Close.
Related concepts
Related tasks
Manage multiple customer care windows
Manage multiple customer care sessions