Operate > WebSphere Commerce Accelerator > Marketing > Use customer care
View a customer segment for customer care
The customer segment can contain the customer's ID, order history and address. Customers who have not registered or logged on to the Web site have incomplete profiles. You might need to ask a customer to register and log on to the Web site to view a complete profile.
Customers who have not registered or logged on to the Web site have incomplete profiles. You might need to ask a customer to register and log on to the Web site to view a complete profile.
Procedure
- From the Monitoring tab, select the customer's name in the list and click Profile. The customer segment displays in a new browser window on the screen.
- From the Session tab, during a session with a customer, click Profile. The customer segment displays in a separate browser window on the screen.
Related concepts
Related tasks
Monitor customer activity at the Web site
View a customer's shopping cart
View the list of customers at the Web site