Troubleshoot: WebSphere Commerce fix pack issues

If you encounter problems during the installation or uninstallation of the WebSphere Commerce fix pack, review the following issues:

• Troubleshoot: Locating the fix pack backup files
  Before uninstalling a fix pack, ensure that the fix pack backup files exist on the system. Without these backup files, you will not be able to uninstall the fix pack successfully.

• Troubleshoot: Prerequisite checking failed
  During the installation or uninstallation of a fix pack, prerequisite checking might fail with a "failed to export" message.

• Troubleshoot: Determining what APARs are installed on WebSphere Commerce
  When resolving problems, you might need to know what APARs are currently installed on your WebSphere Commerce environment.

• AIX|Linux|Solaris|Troubleshoot: EAR file export fails due to incorrect permissions
  During an install of the fix pack to your WebSphere Commerce instance, a problem is encountered during the EAR file export.

• Troubleshoot: Errors encountered during the GUI installation of the fix pack to the Remote WebSphere Commerce Management Utilities client
  When attempting to apply a fix pack a message is logged stating the fix pack can't be installed.

• Windows:

  Troubleshoot: Error encountered when applying the fix pack with the Configuration Manager server or Help server running
  While installing a WebSphere Commerce fix pack, certain files are not updated and the installation fails.

• Troubleshoot: Error encountered when attempting silent uninstall of fix pack
  Attempting to uninstall a fix pack, using the silent method, an error is logged indicating a problem with the fix pack installation.

• Troubleshoot: Error encountered when referring to an incorrect .pak file location
  Attempting a silent install of the fix pack results in an error. The response file, used for the silent installation, should be checked for typos.

• Troubleshoot: Error encountered when running multiple WebSphere Commerce Update Installer processes at one time
  When using the WebSphere Commerce Update Installer to install a fix pack or APAR, you receive a INSTCONFFAILED message.

• Troubleshoot: Errors encountered when uninstalling the WebSphere Commerce fix pack.
  Attempting to uninstall a fix pack, an error is logged indicating that there is no backup package available.

• Troubleshoot: Error message when accessing WebSphere Commerce tools
  Attempting to access the log on for a WebSphere Commerce tools page, an Error 403 error in the browser window.

• Troubleshoot: Error message when applying a fix pack using the WebSphere Commerce Update Installer
  When applying a WebSphere Commerce fix pack, a message indicates that APARs are already installed on your system.

• Troubleshoot: Errors when uninstalling the fix pack from the WebSphere Commerce instance
  NIFException error is logged when you are uninstalling the fix pack from a WebSphere Commerce instance.

• Troubleshoot: Exceptions are logged in the createInstanceANT.err.log and createInstanceANT.log files
  When creating a staging instance after the application of a WebSphere Commerce fix pack,, trigger actions fail.

• Troubleshoot: Fix pack install fails during prerequisite check
  During the install of a fix pack, the install fails quickly with a INSTCONFFAILED message.

• Troubleshoot: WSProfileException error logged
  A log file shows an error during a fix pack installation on your WebSphere Commerce instance.

• AIX|Linux|Solaris|Troubleshoot: Instance creation fails during database configuration
  A WebSphere Commerce instance creation fails while configuring a remote database. This error condition might occur after the installation of WebSphere Commerce Fix pack 5.

• Troubleshoot: Problem deploying WebSphere Commerce
  Attempting to apply the fix pack to your WebSphere Commerce instance, a problem with deploying changes is encountered.

• Troubleshoot: Error codes in the log files
  A log file shows errors during a fix pack installation on your WebSphere Commerce instance.

• Troubleshoot: Sign on to WebSphere Commerce tools page fails
  After applying a WebSphere Commerce fix pack or installing a WebSphere Commerce feature pack, a sign on attempt results in a NumberFormatException.

• Troubleshoot: The installer is unable to update a .jar file on the system
  Attempting to install a WebSphere Commerce fix pack, an error is logged indicating a problem with a JAR file update.

• Troubleshoot: The updatedb script fails during the application of the fix pack
  When applying the fix pack to your WebSphere Commerce instance, the updatedb task fails.

• Troubleshoot: Unable to find the fix pack log file
  After installing the WebSphere Commerce fix pack, you want to review the associated log file.

• Troubleshoot: Unable to publish store after fix pack application
  A WebSphere Commerce store publish fails to publish due to out of memory error.

• Troubleshoot: WebSphere Commerce pages are not accessible after applying the fix pack
  After installing the fix pack, you are unable to access WebSphere Commerce pages; an InvalidClassException error is logged.

Related tasks

Install WebSphere Commerce fix packs

Uninstall WebSphere Commerce fix packs

Install final steps

Related Reference

WebSphere Commerce APARs