Troubleshoot: Fix pack install fails during prerequisite check

During the install of a fix pack, the install fails quickly with a INSTCONFFAILED message.

 

Problem


The install of a fix pack fails with a INSTCONFFAILED message. The log file has an error similar to the following message:


 

Solution

This message indicates a higher level of the Update Installer is required to install the fix pack successfully.
To check the current level of the installed Update Installer, view the following file:

Check the version line. If the version is lower than what the error message indicates, download and install the latest Update Installer. Refer to the WebSphere Commerce Update Installer technote.

 

Related tasks


Install WebSphere Commerce fix packs
Uninstall WebSphere Commerce fix packs

 

Related Reference


WebSphere Commerce APARs
Troubleshoot: WebSphere Commerce fix pack issues