Troubleshoot: Sign on to WebSphere Commerce tools page fails

After applying a WebSphere Commerce fix pack or installing a WebSphere Commerce feature pack, a sign on attempt results in a NumberFormatException.

 

Problem

You complete one or more of the following tasks:

• Install WebSphere Commerce Fix Pack 4, or higher, to your server or development machine.

• Apply Fix Pack 4, or higher, to your WebSphere Commerce instance.

• Install WebSphere Commerce Feature Pack 3, or higher, to your server or development machine.

After completing the task, you launch a WebSphere Commerce tools page and attempt to sign on. The sign on fails and an error, similar to the following, is logged in the SystemOut.log file:

• CMN0409E: The following error has occurred during processing: "java.lang.NumberFormatException: For input string: "false"".java.lang.NumberFormatException: For input string: "false" at java.lang.NumberFormatException.forInputString(NumberFormatException.java:63)

.

 

Solution

Close any Web browser windows that you are using for your sign on attempts. Launch a new Web browser window and attempt the sign on again.