Troubleshoot: Prerequisite checking failed

During the installation or uninstallation of a fix pack, prerequisite checking might fail with a "failed to export" message.

 

Problem

If the prerequisite checking failed during the application of the fix pack, the following message is produced

Failed to export the WebSphere Commerce instance to user_temp_dir/wcupdate 
directory.For more information, see the log file: "WC_installdir/logs/update/
actions/install/exportear_instance.log".

If the prerequisite checking failed during uninstall, the following message is produced

Failed to export the WebSphere Commerce instance to user_temp_dir/wcupdate 
directory.For more information, see the log file: "WC_installdir/logs/update/
actions/uninstall/exportear_instance.log".

 

Solution

Ensure that the WAS Administrative server is started, and attempt the install or uninstall again.

 

Related tasks

Install WebSphere Commerce fix packs
Uninstall WebSphere Commerce fix packs

 

Related Reference

WebSphere Commerce APARs
Troubleshoot: WebSphere Commerce fix pack issues