Troubleshoot: Problem deploying WebSphere Commerce

Attempting to apply the fix pack to your WebSphere Commerce instance, a problem with deploying changes is encountered.

 

Problem

If the update installer failed to deploy the WebSphere Commerce instance back to your WAS configuration, refer to the following log file:

• Install: WC_installdir/logs/update/actions/install/deployear_instance.log

• Uninstall: WC_installdir/logs/update/actions/uninstall/deployear_instance.logIf a problem with the deployear_instance task is indicated in these log files, check the following trace file for details:

  • WC_profiledir/logs/wsadmin.traceout.log

 

Solution

To reapply the fix pack update:

1. You must remove the fix pack backup information. Delete the following location:

   • Windows: Linux|AIX|Solaris|WC_installdir/instances/instance/properties/version/ upate/backup

   • I5/OS:

     WC_userdir/instances/instance/properties/version/ upate/backup

2. Delete the following location:

   • Windows: Linux|AIX|Solaris|WC_installdir/instances/instance/properties/version/update/confighistory

   • I5/OS:

     WC_userdir/instances/instance/properties/version/update/confighistory

3. If the following directory exists:

   • Windows: Linux|AIX|Solaris|WC_installdir/instances/instance/properties/version/update/backup.save

   • I5/OS:

     WC_userdir/instances/instance/properties/version/update/backup.save

   Rename the directory to:

   • Windows: Linux|AIX|Solaris|WC_installdir/instances/instance/properties/version/update/backup

   • I5/OS:

     WC_userdir/instances/instance/properties/version/update/backup

4. If the following directory exists:

   • AIX|Linux|Solaris|Windows:

     WC_installdir/instances/instance/properties/version/update/confighistory.save

   • I5/OS:

     WC_userdir/instances/instance/properties/version/update/confighistory.save

   Rename the directory to:

   • AIX|Linux|Solaris|Windows:

     WC_installdir/instances/instance/properties/version/update/confighistory

   • I5/OS:

     WC_userdir/instances/instance/properties/version/update/confighistory

5. Restart the update installer, and reapply the fix pack to your instance.

Related tasks

Install WebSphere Commerce fix packs

Uninstall WebSphere Commerce fix packs

Related Reference

WebSphere Commerce APARs

Troubleshoot: WebSphere Commerce fix pack issues