Troubleshoot: Error encountered when applying the fix pack with the Configuration Manager server or Help server running

While installing a WebSphere Commerce fix pack, certain files are not updated and the installation fails.

 

Problem

You encounter the following error message while installing the fix pack, a WebSphere Commerce process is running

Update installation unsuccessful: The file file_name could not be updated.
Ensure the current user account has write permission for this file and all
files in the product installation location.

Where:

• If the file_name refers to the Utilities.jar file, your Configuration Manager server is running.

• If the file_name refers to the WCHelpService.exe, your WebSphere Commerce Help server is started.

 

Solution

If you receive one or both messages, complete the following steps:

1. Ensure the following servers are stopped:

   • Configuration Manager

   • WebSphere Commerce Help

2. Uninstall the fix pack from the system.

3. Reapply the fix pack.

Related tasks

Install WebSphere Commerce fix packs

Uninstall WebSphere Commerce fix packs

Related Reference

WebSphere Commerce APARs

Troubleshoot: WebSphere Commerce fix pack issues