Troubleshoot: Error encountered when running multiple WebSphere Commerce Update Installer processes at one time

When using the WebSphere Commerce Update Installer to install a fix pack or APAR, you receive a INSTCONFFAILED message.

 

Problem

When completing a silent installation, you encounter an error in the WC_installdir/logs/update/unknown.install/updatelog.txt file similar to

(Sep 29, 2007 2:57:04 AM), Install, com.ibm.ws.install.ni.ismp.actions.
PopulateTitleBarAction, msg1, WebSphere Commerce Update Installer V6.1.0.2
(Sep 29, 2007 2:57:04 AM), Install, com.ibm.ws.install.ni.ismp.actions.
ISMPFileDeleteAction, msg1, Deleting file: Source: /tmp/.aix_ISMP_lock____
(Sep 29, 2007 2:57:05 AM), Install, com.ibm.ws.install.ni.ismp.actions.
SettleNIFRegistryAction, msg1, Current install/uninstall process failed.
(Sep 29, 2007 2:57:05 AM), Install, com.ibm.ws.install.ni.ismp.actions.
SetExitCodeAction, msg1, CWUPI0000I: EXITCODE=1
(Sep 29, 2007 2:57:06 AM), Install, com.ibm.ws.install.ni.ismp.actions.
ISMPLogFileAction, msg1, For more information on installing components, 
see the following trace file:
/usr/WebSphere/CommerceServer60/logs/update/unknown.install/updatetrace.log.gz 
(Sep 29, 2007 2:57:06 AM), Install, com.ibm.ws.install.ni.ismp.actions.
ISMPLogFileAction, msg1, For more information on running configuraton commands, 
see the following trace file:
/usr/WebSphere/CommerceServer60/logs/update/unknown.install/updateconfig.log.gz
(Sep 29, 2007 2:57:06 AM), Install, com.ibm.ws.install.ni.ismp.actions.
ISMPLogSuccessMessageAction, msg1, INSTCONFFAILED

 

Solution

If you encounter this problem, ensure that you do not have multiple Update Installer processes running. If there are no additional processes running, launch the Graphical User Interface install and progress through the install panels for more information.

 

Related tasks

Install WebSphere Commerce fix packs
Uninstall WebSphere Commerce fix packs

 

Related Reference

WebSphere Commerce APARs
Troubleshoot: WebSphere Commerce fix pack issues