Problem analysis procedures

 

You can often solve problems that occur on your system with methodical analysis.

If you need the help of a service representative, you need to offer sufficient information to that person.

 

Things to keep in mind while troubleshooting problems

• Has there been an external power outage or momentary power loss?

• Has the hardware configuration changed?

• Has system software been added?

• Have any new programs or program changes been recently installed?

To make sure that your licensed programs and products have been correctly installed, use the Check Product Option (CHKPRDOPT) command.

• Have any system values changed?

• Has any system tuning been done?

After considering this information, you are ready to begin problem analysis.

• Starting problem analysis
  If you are having a problem on your system, follow this procedure to narrow down the problem and to gather the necessary information to report it to your next level of support.

• Collecting system reference codes
  You need to record the system reference codes on the Problem summary form.

• Symptom and recovery actions
  In the problem-analysis symptom and recovery list, find the symptom you are experiencing and then perform the corresponding recovery procedure.

• Recovering from a system power problem
  To resolve power problems, perform the following steps.

• Recovering when the Operations Console remote control panel feature is not working correctly
  To resolve problems when the Operations Console remote control feature is not working correctly, complete the following steps.

• Recovering when the control panel push buttons or lights are not working correctly
  To resolve a problem when the control panel push buttons or lights are not working correctly, try turning on the system again. If the control panel push buttons or lights are still not working correctly, contact your hardware service provider.

• Recovering from IPL or system failures
  To recover from initial program load (IPL) or system failures, follow these instructions.

• Recovering from a workstation failure
  To recover from a workstation failure, follow this procedure.

• Recovering from a tape or optical device problem
  To resolve tape or optical device problems, follow this procedure.

• Recovering from a disk or disk drive problem
  To resolve disk or disk drive problems, follow this procedure.

• Recovering from a communications problem
  To resolve problems with communications, follow this procedure.

• Recovering from system hang or loop condition
  To resolve system hang or loop conditions, follow this procedure.

• Recovering from an intermittent problem
  To resolve intermittent problems, follow this procedure.

• Recovering when the console does not vary on
  To resolve console vary-on problems, follow this procedure.

 

Parent topic:

Analyzing and handling problems