Recovering from a tape or optical device problem

 

To resolve tape or optical device problems, follow this procedure.

Verify the following aspects:

• All tapes or optical devices are powered on and in a Ready (enabled) condition.

• Cables between the system and the tape or optical device are correctly connected (if applicable).

• Tape density and tape bits per inch (BPI) match.

• The tape path is cleaned.

• The CD disk is clean, the format is supported, and the disk is loaded correctly with the label side showing.

Do all the tapes or CD device fail to read or write?

• Yes: Contact your hardware service provider.

• No: Replace the tape or CD and try the operation again. If the same failure occurs, contact your hardware service provider.

 

Parent topic:

Problem analysis procedures