Recovering from a communications problem

 

To resolve problems with communications, follow this procedure.

1. Make sure that all communications equipment, such as modems or transceiver are powered on.

2. Make sure all communications cables are correctly connected.

3. Make sure the remote system is ready to receive communications.

4. Verify the network equipment (or provider) is functional. This includes telephone service (for example, verify the status of communications lines).

5. Verify that the configuration is correctly specified for the failing communications or LAN facility.

6. If you still have the same problem, contact your hardware service provider.

 

Parent topic:

Problem analysis procedures