Analyzing and handling problems

 

If you are experiencing problems with your system, you need to gather further information to analyze and handle the problems. A start problem analysis procedure can guide you through resolving the problem.

You can use several options to solve the problem.

• The problem analysis procedures provide a list of yes or no questions that guide you down the path to locate the problem. This is a good place to start when you are not sure what the problem is, or if you are new to troubleshooting a system.

• The system reference code (SRC) list contains over 140 SRC groupings. It provides either a general idea of what the SRC means, or links to other sources of detailed information.

• A Main Storage Dump (MSD) is a process of collecting data from the system's main storage, which can be helpful for the technical support personnel to help you analyze the problem further.

• Control language (CL) commands are the set of commands with which a user requests system functions.

• Problem-handling menus accommodate users of all skill levels in solving system problems. For example, the USERHELP menu provides basic problem-handling function where you can learn the simple task of using help. Alternatively, the NETWORK menu provides access to information that helps an operator handle problems throughout a network.

• Authorized Program Analysis Report (APAR) is a request for a defect correction of in a current release of an IBM-supplied program.

• Problem analysis procedures
  You can often solve problems that occur on your system with methodical analysis.

• System reference code list
  In these tables, locate the system reference code (SRC) that you have displayed. In the table, xxxx can be any number 0 through 9 or letter A through F.

• Performing a main storage dump
  A main storage dump (MSD) is a process of collecting data from the system's main storage. It can be done in these ways.

• CL commands for problem analysis
  You can use the problem analysis control language (CL) commands to help you manage problems that you are experiencing with your system.

• Problem-handling menus
  Problem-handling menus can help you analyze problems that occur on your system.

• Using authorized program analysis reports
  An authorized program analysis report (APAR) is an IBM-supplied program that allows you to create a diskette file or a tape file. The file contains information from your system to help software service representatives to correct programming problems.

 

Parent topic:

Troubleshooting

Related concepts
How your system manages problems