Recovering from system hang or loop condition

 

To resolve system hang or loop conditions, follow this procedure.

1. To gather data on the current state of the system during the loop or hang condition, refer to the performing a main storage dump information. This information is critical for problem solving. Valuable diagnostic information will be lost if you do not collect the storage dump information before you try to perform an IPL.

2. Contact your hardware service provider after performing the main storage dump.

 

Parent topic:

Problem analysis procedures

Related tasks
Performing a main storage dump