Recovering from a workstation failure

 

To recover from a workstation failure, follow this procedure.

1. Make sure all workstations and devices (such as displays or printers) are turned on.

2. If the Operations Console is being used as the console, ensure that the cable from the PC to the system is attached correctly. Make sure that the PC has been correctly configured.

3. Make sure that all workstation cables are attached correctly, and that all workstations are set to the correct address. For information about the workstation address, see the following information:

   • If you are using Operations Console, see Determining the primary or alternative consoles.

   • If you are using other workstations, see the Local Device Configuration book (about 760 KB).

4. Ensure the following conditions exists:

   • Recently attached workstations have been correctly configured to the system.

   • Workstation addresses are unique (if applicable).

   • Workstations are terminated (if applicable).

5. Check all workstation printers for mechanical problems such as paper jams, ribbon failure, and so on.

6. Perform the following steps:

   1. Vary off the failing workstation controller if any other workstation is operational, and then vary it on again. Follow these steps to vary on or off the workstation controller:

      1. Type WRKCFGSTS *CTL on any command line. The Work with Configuration Status display appears.

      2. Specify 1 (Vary-on) or 2 (Vary-off) in the opt column next to your workstation controller, and press Enter.

   2. End all active jobs before varying off the workstation controller using the Work with Active Jobs (WRKACTJOB) command.

7. Try the operation again. If you are still having the same problem, contact your hardware service provider.

 

Parent topic:

Problem analysis procedures