Collecting system reference codes

 

You need to record the system reference codes on the Problem summary form. If you have a model 270 or 8xx:

  1. Press the increment button until 05 is displayed on the Function/Data display and press Enter. Record the information that is displayed.

  2. Press the increment button again until 11 is displayed on the Function/Data display and press Enter. Record the information that is displayed.

  3. Press the increment button again, the number 12 is displayed. Press Enter, and record the 32-character code: 16 characters from line one, and 16 characters from line two, of the Function/Data display.

  4. Press the increment button again, the number 13 is displayed on the first line of the Function/Data display. Press Enter, and record the 32-character code: 16 characters from line one, and 16 characters from line two, of the Function/Data display.

  5. Press the increment button again until the number 20 is displayed on the first line of the Function/Data display. Press Enter, and record the 32-character code: 16 characters from line one, and 16 characters from line two, of the Function/Data display.
Notes:

  1. For earlier models, if you have an expansion unit attached to your system, select Function 05, and record the system reference codes.

  2. If 11-3 is shown in the Function/Data display on the control display, then the numbers that follow are the system reference codes.

  3. If a number other than 11-3 is shown in the Function/Data display, the number might not indicate a problem with the system. These codes might indicate functions that you select from the control panel display.

  4. If you have a display station with Type and Reference Code columns on it, record the data under the Type column as the first 4 characters of function 11 on the problem summary form. If an A, B, C, or D is displayed as the first digit in the Type column, use the data in the Reference Code column as the last 4 characters of function 11.

 

Parent topic:

Problem analysis procedures

Related concepts
Gathering information with the problem summary form Overview: Reporting problems

Related tasks
Starting problem analysis