Operate > WebSphere Commerce Accelerator > Order management > Changing orders
Add a comment to an order
Use the WebSphere Commerce Accelerator to add a comment to a customer order.
Procedure
- Open the WebSphere Commerce Accelerator.
- Find the order to work with.
- Select the check box next to the order that to work with and click Add Comments. A dialog opens.
- In the Comments scroll box, type the comment to include with the order. This scroll box accepts up to 1024 alphanumeric characters.
- To e-mail this comment to customers, select the Send this comment to the customer check box. The E-mail address field is displayed. By default, this field is populated with the e-mail address specified during registration, if the customer has registered and has provided an e-mail address.
To change the default e-mail address, type customer's e-mail address in the E-mail address field.
- Click OK to add the comment to the order and, if selected, to send the comment to the customer.
Related concepts
Related tasks
Changing the quantity of products in an order
Changing the purchase order number for an order in a B2B direct store
Remove a product from an order
Select another shipping address for an order
Select another shipping method for an order
Changing the total price of an order
Edit an order level adjustment
Changing the payment options for an order
Select another billing address for an order
Changing payment processing for an order
View comments added to an order
View the payment status for an order