Operate > WebSphere Commerce Accelerator > Order management > Changing orders


Add a comment to an order

Use the WebSphere Commerce Accelerator to add a comment to a customer order.


Procedure

  1. Open the WebSphere Commerce Accelerator.

  2. Find the order to work with.

  3. Select the check box next to the order that to work with and click Add Comments. A dialog opens.

  4. In the Comments scroll box, type the comment to include with the order. This scroll box accepts up to 1024 alphanumeric characters.

  5. To e-mail this comment to customers, select the Send this comment to the customer check box. The E-mail address field is displayed. By default, this field is populated with the e-mail address specified during registration, if the customer has registered and has provided an e-mail address.

    To change the default e-mail address, type customer's e-mail address in the E-mail address field.

  6. Click OK to add the comment to the order and, if selected, to send the comment to the customer.


Related concepts

Order management


Related tasks

Changing the quantity of products in an order

Changing the purchase order number for an order in a B2B direct store

Add a product to an order

Remove a product from an order

Select another shipping address for an order

Select another shipping method for an order

Changing the total price of an order

Edit an order level adjustment

Changing the payment options for an order

Select another billing address for an order

Changing payment processing for an order

Process payment for an order

View comments added to an order

View an order summary

Print an order summary

View the payment status for an order

View the status of an order

View invoices for an order

Changing orders


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