WebSphere Commerce Accelerator: Finding an order

Operate > WebSphere Commerce Accelerator > Order management

Find an order

Use the WebSphere Commerce Accelerator to find customer orders.

Procedure

Open WebSphere Commerce Accelerator.

Open the Find Orders window.

Click Operations > Find Orders.

Click Sales > Find Orders.

A search window opens. If you do not see this menu, then the logon ID does not have the appropriate authority to perform this task. Contact the Site Administrator.

Enter the order information for at least one of the following fields:

In the Order number field, type the number that uniquely identifies the order. The system performs an exact search (if you type 12345, for example, the system will search for the order with order number 12345).

In the Customer logon ID field, type the customer's unique store logon ID. If this search was opened by clicking Find Orders from the Order History list for a particular customer, the customer logon ID is pre-filled with the customer's logon ID for the store.
You can also select the type of search that you want from the list beside each search field. For example, to search for the logon ID "johnsmith", note the following options:

If you type john and select Match case, beginning with, the system searches for matches starting with "john"; for example, the system might find "john", "johnbrown", and "johnsmith".

It you type john and select Match case, containing, the system searches for matches with the string "john" in it; for example, the system might find "123john", "john123", and "johnsmith".

If you type john and select Ignore case, beginning with, the system searches for matches starting with any variation of the string "john", using upper and lower case (such as "john" or "JOHN" or "John"); for example, the system might find "johnbrown", "JohnSMITH", and "johnsmith".

If you type john and select Ignore case, containing, the system searches for matches with any variation of the string "john", using upper and lower case (such as "john" or "JOHN" or "John"); for example, the system might find "123johnbrown", "JohnSMITH123", and "johnsmith".

If you type johnsmith and select Exact match, the system searches for the occurrences of the exact search query; for example, the system might find "johnsmith".

Alternatively, click Advanced search to use advanced-search options such as searching by order status, account name, and important order dates. Specify order information for at least one of the following advanced options:

Field Data to be entered
Order Number The number that uniquely identifies the order. Note that the system performs an exact search (if you type 12345, for example, the system searches for the order with order number 12345).
Customer logon ID The customer's unique store logon ID. If this search was opened by clicking Find Orders from the Order History list for a particular customer, the customer logon ID is pre-filled with the customer's logon ID for the store.
Order status Select the status of the order, such as a submitted order or a shipped order.
Order item status Select an order item state.
Contains SKU All or part of the stock-keeping unit (SKU) of a product
Blocked status Select blocked or not blocked.
Find orders that have not been fulfilled Select the check box to search for orders that have not yet been fulfilled.
Fulfillment center name Select the fulfillment center for the order.
Payment account number The last 5 digits of the payment account number
Account Name

From the Select account list, select the name of the account.

Search for an account:

In the Search for accounts field, type all or part of the account name and from the list below this field, select how you want the system to perform the search.

Click Find Account.

Created Specify the dates between which the order was created. You can use the calendar tool to enter the date.
Modified Specify the dates between which the order was last updated.
First name All or part of the first name of the customer to whom the order is billed or shipped.
Last name All or part of the last name of the customer to whom the order is billed or shipped.
Address All or part of the billing or shipping address of the customer to whom the order is billed or shipped.
City All or part of the city of the customer to whom the order is billed or shipped.
ZIP/Postal code All or part of the ZIP or postal code for the billing or shipping address of the customer to whom the order is billed or shipped.
E-mail address All or part of the primary e-mail address for the customer to whom the order is billed or shipped.
Phone number All or part of the primary telephone number for the customer to whom the order is billed or shipped.
Billing first name All or part of the first name of the customer billed for the order.
Billing last name All or part of the last name of the customer billed for the order.
Billing address All or part of the billing street address of the order.
Billing city All or part of the city in the billing address of the order.
Billing ZIP/postal code All or part of the ZIP or postal code of the billing address of the order.
Ship first name All or part of the first name of the customer to whom the order was or is to be shipped.
Ship last name All or part of the last name of the customer to which the order was or is to be shipped.
Ship address All or part of the shipping street address of the order for which you are searching.
Ship city All or part of the city in the shipping address of the order for which you are searching.
Ship ZIP/postal code All or part of the ZIP or postal code of the shipping address of the order for which you are searching.
Organization name All or part of the name of the organization to which the order for which you are searching belongs.
Maximum number of matches to display The maximum number of search results that you want the system to display.

Click Find. A list of orders that match the search criteria is displayed.

Related concepts

Order processing
Order and order item states
Order flow process
Order blocks
Order management

Related tasks

Create an order
Changing orders
Cancel an order
Create an order for a registered customer

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Search Tips | Advanced Search

Field	Data to be entered
Order Number	The number that uniquely identifies the order. Note that the system performs an exact search (if you type 12345, for example, the system searches for the order with order number 12345).
Customer logon ID	The customer's unique store logon ID. If this search was opened by clicking Find Orders from the Order History list for a particular customer, the customer logon ID is pre-filled with the customer's logon ID for the store.
Order status	Select the status of the order, such as a submitted order or a shipped order.
Order item status	Select an order item state.
Contains SKU	All or part of the stock-keeping unit (SKU) of a product
Blocked status	Select blocked or not blocked.
Find orders that have not been fulfilled	Select the check box to search for orders that have not yet been fulfilled.
Fulfillment center name	Select the fulfillment center for the order.
Payment account number	The last 5 digits of the payment account number
Account Name	From the Select account list, select the name of the account. Search for an account: In the Search for accounts field, type all or part of the account name and from the list below this field, select how you want the system to perform the search. Click Find Account.
Created	Specify the dates between which the order was created. You can use the calendar tool to enter the date.
Modified	Specify the dates between which the order was last updated.
First name	All or part of the first name of the customer to whom the order is billed or shipped.
Last name	All or part of the last name of the customer to whom the order is billed or shipped.
Address	All or part of the billing or shipping address of the customer to whom the order is billed or shipped.
City	All or part of the city of the customer to whom the order is billed or shipped.
ZIP/Postal code	All or part of the ZIP or postal code for the billing or shipping address of the customer to whom the order is billed or shipped.
E-mail address	All or part of the primary e-mail address for the customer to whom the order is billed or shipped.
Phone number	All or part of the primary telephone number for the customer to whom the order is billed or shipped.
Billing first name	All or part of the first name of the customer billed for the order.
Billing last name	All or part of the last name of the customer billed for the order.
Billing address	All or part of the billing street address of the order.
Billing city	All or part of the city in the billing address of the order.
Billing ZIP/postal code	All or part of the ZIP or postal code of the billing address of the order.
Ship first name	All or part of the first name of the customer to whom the order was or is to be shipped.
Ship last name	All or part of the last name of the customer to which the order was or is to be shipped.
Ship address	All or part of the shipping street address of the order for which you are searching.
Ship city	All or part of the city in the shipping address of the order for which you are searching.
Ship ZIP/postal code	All or part of the ZIP or postal code of the shipping address of the order for which you are searching.
Organization name	All or part of the name of the organization to which the order for which you are searching belongs.
Maximum number of matches to display	The maximum number of search results that you want the system to display.