Operate > WebSphere Commerce Accelerator > Work with the store
Return reasons
A store defines its own reasons for returning a product. These reasons include those from the customer's and the merchant or seller's perspective, since these may not always be the same. For example, a customer might return a product because it doesn't work properly, but the merchant or seller might find that the customer did not follow the instructions in using the product, and that it actually works fine. Return reasons are based on the perspective of either the customer or the merchant or seller.
Return reasons must be defined before merchandise can be received from a customer, and before disposition can occur.
- List return reasons
Use the WebSphere Commerce Accelerator to list return reasons.
- Create return reasons
Use the WebSphere Commerce Accelerator to create return reasons.
- Changing return reasons
Use the WebSphere Commerce Accelerator to change return reasons.
- Delete return reasons
Use the WebSphere Commerce Accelerator to delete one or more return reasons.
Related concepts
Inventory returns and dispositions