Operate > WebSphere Commerce Accelerator > Returns and refunds > Changing a return
Remove a product from a return
Use the WebSphere Commerce Accelerator to remove a product from an existing return that has not been processed (that is, an amount has not been credited to the customer's credit card or line of credit).
Procedure
- Open the WebSphere Commerce Accelerator.
- Find the return that to work with.
- Open the Change Return notebook by selecting the check box next to the return that to work with, and click Change.
- When you open the notebook, the Products page is displayed. Select the check box next to the product to be removed, and click Remove. The total credit amount, before taxes or any other charges to the product, is updated on the Products page. The new total is displayed next to the Total field.
- To make other changes to this return, use the links on the left side to switch between each returns page.
To save the removed product and close the notebook, click OK.
Related concepts
Related tasks
Changing the quantity of products in a return
Specify returns to the fulfillment center
Changing the credit amount for a return
Changing the credit method for a return