Operate > WebSphere Commerce Accelerator > Returns and refunds > Changing a return
Changing the credit amount for a return
Use the WebSphere Commerce Accelerator to change the credit amount (that is, the amount to credit a customer's credit card or line of credit) for a return. You can perform this task only if a refund has not yet been processed, that is, the amount has not been credited to the customer's credit card or line of credit.
Procedure
- Open the WebSphere Commerce Accelerator.
- Find the return that to work with.
- Open the Change Return notebook by selecting the check box next to the return that to work with, and click Change.
- When you open the notebook, the Products page is displayed. From the Credit Adjustment column, type a new credit amount. For example, if the system suggested a credit amount but to override it, type the new amount here.
- To make other changes to this return, use the links on the left side to switch between each returns page.
To save the new credit amount and close the notebook, click OK.
Related concepts
Related tasks
Remove a product from a return
Changing the quantity of products in a return
Specify returns to the fulfillment center
Changing the credit method for a return