Operate > WebSphere Commerce Accelerator > Returns and refunds > Changing a return

Changing the return reason

Use the WebSphere Commerce Accelerator to change the reason for returning a product, regardless of whether the product is physically returned to the store.

Procedure

1. Open the WebSphere Commerce Accelerator.
   

2. Find the return that to work with.
   

3. Open the Change Return notebook by selecting the check box next to the return that to work with, and click Change.

4. When you open the notebook, the Products page displays. From the Reason for Return column, select the reason for the return. For example, if a customer purchased a radio, but the volume button does not work properly, select Defective from the list.

5. To make other changes to this return, use the links on the left side to switch between each returns page.

   To save the new return reason and close the notebook, click OK.

Related concepts

Returns and refunds

Related tasks

Add products to returns

Remove a product from a return

Changing the quantity of products in a return

Specify returns to the fulfillment center

Changing the credit amount for a return

View kit details for a return

Changing the credit method for a return

Add comment to returns

Changing a return

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