Operate > WebSphere Commerce Accelerator > Returns and refunds > Changing a return
Changing the credit method for a return
Use the WebSphere Commerce Accelerator to change the method in which the customer will be credited for a return. You can perform this task only if a refund has not yet been processed, that is, the amount has not been credited to the customer's credit card or line of credit.
Procedure
- Open the WebSphere Commerce Accelerator.
- Find the return that to work with.
- Open the Change Return notebook by selecting the check box next to the return that to work with, and click Change.
- When you open the notebook, the Products page is displayed. From the left navigation frame, click Credit Method. The Credit Method page is displayed.
- From the list, select the credit method for the return. Depending on the terms within the contract used for the original order and the return, the list can display the following options:
- To refund the customer by the same payment method used to bill the original order, select Same as order. Note that if you are refunding the customer by credit card, the credit amount will be applied to the same credit card that was used to purchase the original order.
- To refund the customer by crediting to a line of credit, select Line of credit.
- To make other changes to this return, use the links on the left side to switch between each returns page.
To save the changed credit method and close the notebook, click OK.
Related concepts
Related tasks
Remove a product from a return
Changing the quantity of products in a return
Specify returns to the fulfillment center
Changing the credit amount for a return