Operate > IBM Sales Center for WebSphere Commerce > Returns

Submit a return

When a customer is not satisfied with the product they have purchased, they can call a customer service representative (CSR) to create a return. A CSR can create, view and edit returns. This section is about submitting a return.

Procedure

1. Find or create the return to submit.
   

2. Add at least one return item to the return.
   

3. Select the Summary page in the return editor to view the summary information

4. Optional: Enter any comments to add to the return.

5. Optional: Change the credit method using the list.

6. Click the Submit button to submit the return for approval.

Related concepts

Returns

Related tasks

Create a return

Edit a return

Find a return

Add a return item to a return

View a return item

Delete a return item

Submit a return

Cancel a return

Approve a return

Create a tickler for a return

View a return receipt

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