Operate > IBM Sales Center for WebSphere Commerce > Returns

Approve a return

When a customer is not satisfied with the product they have purchased, they can call a customer service representative (CSR) to create a return. A CSR can create, view and edit returns. This section is about how to approve a return. Returns can be manually approved by someone who has the authority to approve returns for the store, such as the Customer Service Supervisor.

Procedure

1. Find the return to approve. It must already have been submitted for approval.
   

2. Select the Summary page in the return editor to view the summary information

3. Optional: Enter any comments to add to the return.

4. Click the Approve button to approve the return.

Related concepts

Returns

Related tasks

Create a return

Edit a return

Find a return

Add a return item to a return

View a return item

Delete a return item

Submit a return

Cancel a return

Approve a return

Create a tickler for a return

View a return receipt

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