Operate > IBM Sales Center for WebSphere Commerce > Returns

Edit a return

When a customer is not satisfied with the product they have purchased, they can call a customer service representative (CSR) to create a return. A CSR can create, view and edit returns. A CSR can also create an adhoc return for B2C starter store. If the customer does not want this behavior, they can write customization to restrict it.

Procedure

1. Find the return to edit.
   

2. If the return is in the NEW state, the return is ready to be edited. Otherwise, you can click the Edit button for a return which is pending approval, approved, currently edited by a customer, or currently edited by a store.

Related concepts

Returns

Related tasks

Create a return

Edit a return

Find a return

Add a return item to a return

View a return item

Delete a return item

Submit a return

Cancel a return

Approve a return

Create a tickler for a return

View a return receipt

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