Troubleshoot: Management Center
If you encounter problems while using the Management Center, refer to the troubleshooting information to help determine the problem and find possible solutions.
- Troubleshoot: Flash compatibility with Management Center
If you receive a message indicating that the version of Flash is not compatible with Management Center, you might need to uninstall Flash and reinstall an updated version.
- Troubleshoot: Browser performance when using the Management Center
If the browser runs slowly or becomes less responsive while using the Management Center, there are various ways to fix this problem.
- Troubleshoot: Firefox compatibility with Management Center
When using the Firefox browser with the Management Center, the status area of the browser continually displays the Transfer data from localhost message.
- Troubleshoot: File upload performance when using the Assets tool in Management Center
If the files upload slowly while using the Management Center, there are various ways to fix this problem.
- Enable Management Center client-side logging and tracing
A Site Administrator can enable logging and tracing for the Management Center to troubleshoot problems that a business user might have while using the Management Center. Client-side logging and tracing refers to tracking all the actions that a business user completes while using the Management Center user interface.
- Troubleshoot: User interface language problems when using Management Center
When Japanese or Korean is the primary working language, question mark characters display in context menus within the Management Center.
- Troubleshoot: Using Firefox browser you cannot create a new file in the Assets tool
You cannot create a file using the Assets tool.
- Troubleshoot: Application key does not open context menus in Firefox
When using the Management Center keyboard shortcuts to access user interface functions or perform tasks, you might need to use the Application key to open context menus.
- Troubleshoot: End key does not move to the end of long sentences
When editing text in a rich text editor or a multiline editor, you might need to use the End key to move to the end of a sentence.
- Troubleshoot: Selected text loses focus when keyboard shortcuts are used in the rich text editor
When creating or editing text in the rich text editor, you might need to use the toolbar to apply formatting (such as font style, size, or color) to the text.
- Configure the Tasks tool
The Management Center allows for the display of up to 500 tasks from workspaces for a particular user.To keep a list of tasks in the workspace that contains more than 500 tasks, you can configure the Web service to allow a larger amount to be displayed.
- Troubleshoot: OpenLaszlo editor hangs when editing a file
When using the OpenLaszlo editor with annotation analysis enabled, the editor might appear to hang when you are editing a file.
- Troubleshoot: OpenLaszlo does not display changes to files
OpenLaszlo does not display the changes that you made to OpenLaszlo (.lzx) source files.
- Troubleshoot: Error message - Command not found when enabling the Management Center
When enabling the Management Center a command not found error is logged for MarketingStatistics
- Troubleshoot: Warning logged for undefined property
After migrating from the WebSphere Commerce v6 Feature Pack 3.0.1, the OpenLaszlo Debugger posts a warning about an undefined displayName.
- Troubleshoot: Error message - Unable to locate a Java runtime
Attempting to build an OpenLaszlo project results in a Java runtime error.
- Troubleshoot: Compressed file cannot be uploaded
When you are creating multiple managed files from a compressed file, you might encounter an error "The compressed file filename cannot be uploaded because the file is empty or invalid".
- Troubleshoot: Catalog Upload file size limit
By default, the maximum file size of the CSV file or .zip is 10 MB. You can change the maximum file size.
- Troubleshoot: Using Firefox browser you cannot import promotion code files
You cannot create promotion code imports from a comma-separated values (CSV) file using Firefox.
Related tasks
Enable Management Center client-side logging and tracing