Troubleshoot and support > Management Center
Troubleshoot: Flash compatibility with Management Center
Problem
You may encounter an error message, indicating that you do not have the correct level of Flash required for the Management Center. You require Flash 9 or above to use the Management Center; however, Adobe has a technote for Flash 9.0.115.0, which requires you to uninstall the version of Flash and reinstall it.
Solution
- Determine the level of Flash you have installed.
Adobe detects the level of Flash you have installed and indicates that level in the "Version Information" box within this Web page. If you have version 9 or above and cannot access the Management Center with this version, then follow step 2.
- Refer to Adobe technote 14157 to uninstall and install the version of Flash.
- Log onto the Management Center and ensure you can access the tools.
Related tasks
Enable Management Center client-side logging and tracing
Related reference
Troubleshoot: Management Center