Operate > WebSphere Commerce Accelerator > Operational reports
View return management reports
Procedure
- Open the WebSphere Commerce Accelerator.
- Open the Returns list:
- Click Operations > Returns.
- Click Logistics > Returns.
- Click Reports. The Return Management Reports list is displayed.
- Select one of the following reports:
Option Description Returns with Partial Receipts This report depicts returns for which at least one product has been received from the customer and at least one product has not been received from the customer. Return Receipts Not Disposed This report depicts returns by product for those products that have been received but not yet disposed. Outstanding Returns This report depicts returns that have been recorded, but for which none of the products have been received from the customer. This report does not depict returns that have been logged where some of the products have been received from the customer; these returns can be found in the Returns with Partial Receipts report.
- On the report generation page, specify the report options:
Option Description Start date Define a start date for the report. You can either enter a date in the field, or select a date using the calendar tool. End date Define a end date for the report. You can either enter a date in the field, or select a date using the calendar tool. SKUs Select the SKUs to include in the report. Fulfillment centers Select the fulfillment centers to include in the report.
- Click OK.
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View the shipping exceptions report