Change a return

To change the details of a return, such as the quantity of products for the return, the credit method, or any comments to specific products or the entire return:

You can change returns on behalf of customers only if the customer was the original creator of the return and therefore has access to the return. When a Customer Service Representative searches for a return to change using the Find Returns menu option, the change will be on behalf of the customer who created the return. When the Customer Service Representative searches for an order by first searching for the customer, then clicking Returns from the list of customers, the change will be on behalf of the customer selected, and this may or may not be the customer who created the return. If the customer requesting the return change does not have access to the return, the operation fails and an error message is displayed.

  1. Open the WebSphere Commerce Accelerator.

  2. From the Operations menu, click Find Returns.

    From the Sales menu, click Find Returns.
    A search dialog opens. If you do not see this menu, then your logon ID does not have the appropriate authority to perform this task. Contact your Site Administrator.

  3. Find the return that you want to work with.

  4. Select the check box next to the return that you want to work with, and click Change.

  5. Update the fields as required and use the links on the left side to switch between each returns page.

  6. Click OK to save the changes and close the notebook.

You can perform this task only if a refund has not yet been processed, that is, the amount has not been credited to the customer's credit card or line of credit.

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