Finding a return

To find a return:

  1. Open the WebSphere Commerce Accelerator.

  2. From the Operations menu, click Find Returns.

    From the Sales menu, click Find Returns.
    A search dialog opens. If you do not see this menu, then your logon ID does not have the appropriate authority to perform this task. Contact your Site Administrator.

  3. Provide at least one of the following return information. At least one field must be specified.

    The system performs a fuzzy search based on the originator logon ID provided, and an exact search based on the values provided for all other fields on this dialog.

    • In the Return number field, type the return number, which uniquely identifies the return.

    • In the Order number field, type the order number that contains the product to be returned, which uniquely identifies the order.

    • In the Originator logon ID field, type the following:

      The store logon ID for the customer who originated the return.If this search dialog was launched by clicking Find Returns from the Return History list for a particular customer, the customer logon ID is populated with the customer's logon ID for the store. The system performs a fuzzy or advanced search based on the logon ID you specify (for example, if you type the letter A, the system will search for any occurrences of logon IDs containing the letter A, not simply IDs that begin with the letter A).

      The logon ID for the person who originated the return. Depending on the access control policies implemented, another individual may have the authority to change or request changes to the return. This individual is not the originator of the return, but may need to specify the originator logon ID when requesting an update at the store. For example, if an employee of IBM may create the original return, but the employee's manager may contact the store to change the return. To locate this return, the store may request the originator's logon ID.

    • From the Contract name list, select the name of the contract. A contract stipulates the terms for the customer to shop at the store.

    • In the Return status list, select the status of the return, such as pending or canceled.

  4. Click Find. The system performs a search and a list of returns that match the search criteria is displayed.

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