Remove a product from a return

To remove a product from an existing return that has not been processed (that is, an amount has not been credited to the customer's credit card or line of credit):

1. Open the WebSphere Commerce Accelerator.

2. From the Operations menu, click Find Returns.
   
   

   From the Sales menu, click Find Returns.
   A search dialog opens. If you do not see this menu, then your logon ID does not have the appropriate authority to perform this task. Contact your Site Administrator.

3. Find the return that you want to work with.

4. Open the Change Return notebook by selecting the check box next to the return that you want to work with, and click Change.

5. When you open the notebook, the Products page is displayed. Select the check box next to the product to be removed, and click Remove. The total credit amount, before taxes or any other charges to the product, is updated on the Products page. The new total is displayed next to the Total field.

6. To make other changes to this return, use the links on the left side to switch between each returns page. To save the removed product and close the notebook, click OK.

Related concepts

• Returns and refunds

Related tasks

• Change a return

• Add a product to a return

• Change the quantity of products in a return