Add a comment to a return

To add a comment to a specific product within a return or to the return as a whole:

  1. Open the WebSphere Commerce Accelerator.

  2. From the Operations menu, click Find Returns.

    From the Sales menu, click Find Returns.
    A search dialog opens. If you do not see this menu, then your logon ID does not have the appropriate authority to perform this task. Contact your Site Administrator.

  3. Find the return that you want to work with.

  4. Open the Change Return notebook by selecting the check box next to the return that you want to work with, and click Change.

  5. When you open the notebook, the Products page is displayed. Depending on the type of comment you want to include, do one of the following:

    • To add a comment to the return as a whole, such as a note about why the customer requested a refund for all three products in the original order:

      1. From the left navigation frame, click Comments. The Comments page is displayed. If there are past comments included with this return, you can also view them from this page.

      2. In the scroll box on this page, type the comment you want to include with the return. This scroll box accepts up to 254 alphanumeric characters. Click OK to add the comment to the return.

    • To add a comment to a specific product within the return, such as details about why the customer requested a refund for one of the three products in the original order:

      1. From the Products page, click Add Remarks. The Add Remarks dialog opens.

      2. In the Remarks scroll box, type the comment you want to include with the product.
        This scroll box accepts up to 254 alphanumeric characters.

      3. Click OK to add the comment about the product to the return.

  6. To make other changes to this return, use the links on the left side to switch between each returns page. To save the comments and close the notebook, click OK.

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