Change the quantity of products in a return

To change the quantity of products in a return (for example, a customer may request to return only two of three books purchased):

1. Open the WebSphere Commerce Accelerator.

2. From the Operations menu, click Find Returns.
   
   

   From the Sales menu, click Find Returns.
   A search dialog opens. If you do not see this menu, then your logon ID does not have the appropriate authority to perform this task. Contact your Site Administrator.

3. Find the return that you want to work with.

4. Open the Change Return notebook by selecting the check box next to the return that you want to work with, and click Change.

5. When you open the notebook, the Products page is displayed, listing all products and their quantities, in the return. Type the appropriate quantity in the Quantity field.

6. Click Update Total to adjust the total cost, before taxes or any other charges to the product, of the products in the return. The new total is displayed next to the Total field.

7. To make other changes to this return, use the links on the left side to switch between each returns page. To save the changed quantity and close the notebook, click OK.

You can perform this task only if a refund has not yet been processed, that is, the amount has not been credited to the customer's credit card or line of credit.

Related concepts

• Returns and refunds

Related tasks

• Change a return

• Add a product to a return

• Remove a product from a return