Change the return reason

To change the reason for returning a product, regardless of whether or not the product is physically returned to the store:

  1. Open the WebSphere Commerce Accelerator.

  2. From the Operations menu, click Find Returns.

    From the Sales menu, click Find Returns.
    A search dialog opens. If you do not see this menu, then your logon ID does not have the appropriate authority to perform this task. Contact your Site Administrator.

  3. Find the return that you want to work with.

  4. Open the Change Return notebook by selecting the check box next to the return that you want to work with, and click Change.

  5. When you open the notebook, the Products page displays. From the Reason for Return column, select the reason for the return. For example, if a customer purchased a radio, but the volume button does not work properly, select Defective from the list.

  6. To make other changes to this return, use the links on the left side to switch between each returns page. To save the new return reason and close the notebook, click OK.

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