Process: Shop at ConsumerDirect
Flow
Objective
To allow the customer a variety of shopping experiences in an online retail store.
Description
A customer, either registered or not, can shop at ConsumerDirect and enjoy a variety of features provided by the store.
Features
- Customers can find products of interest in different ways.
- Customers can order the desired products easily.
- Customers can use a wish list to manage the products of interest.
- Customers can use coupons and discounts.
- Customers can register with the store to enjoy more benefits.
- Registered customers can have their checkout information stored in a quick checkout profile, so that in the future, they can bypass the full order process, and quickly check out their orders.
- Customers can have their personal information recorded by the system in order to enjoy all kinds of promotions specifically targeted towards them.
Edition
Professional, Enterprise, Express
Subprocesses
- Check order status
- Create wish list
- Find product (ConsumerDirect)
- Order products (ConsumerDirect)
- Register with the store
- Reset password
- Send wish list
- Update personal profile
(C) Copyright IBM Corporation 1996, 2006. All Rights Reserved.