Process: Check order status

 

Flow

Legend

 

Objective

To allow registered customers to check the status of their orders.

 

Description

After logging onto the store, registered customers can check the detailed status of their orders.

 

Features

Orders made by the customer are recorded and can be checked after the customer logs on. A customer can also track the orders by clicking an order tracking URL.

 

Customization

The order status feature may be enabled or disabled by using the Change Flow notebook in the WebSphere Commerce Accelerator. If the order status page is enabled; then the shipment tracking feature may be optionally enabled.

 

Edition

B2BDirect: Professional, Express

ConsumerDirect: Professional, Enterprise, Express

 

Tasks

Task Description Role
View order detail

Customers can choose any order in the summary table and view the details. For the selected order, a page displays with detailed order status information. The complete list of purchased products are shown on this page.

Registered Customer
View orders history

Reviews orders placed by the customer.

Registered Customer

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