The message keyword
The message keyword can be used to search the IBM documentation and software support database for known problems and solutions
Use the MSG keyword if an error is associated with an IBM MQ for z/OS message. If you received multiple messages for one error, search the database using the first message issued. If unsuccessful, search the database using the next message, then the next, and so on.
To see if other messages related to your problem have been issued, check the console for IBM MQ for z/OS messages, as well as messages issued by other products. If any message is prefixed with "IEC᾿, indicating it was issued by data management services, check the SYSLOG for messages that identify associated data set problems. SYSLOG can also help to diagnose user errors.
If your message was issued immediately after you did something that an IBM MQ manual told you to do, the problem might be related to the documentation rather than to the message. If this is the case, refer to Documentation keyword. Otherwise, compare the message prefix with those shown in the table Message Prefixes to determine the appropriate procedure to follow.
| Prefix | Component | Procedure |
|---|---|---|
| AMQ | IBM MQ (not z/OS ) | Consult IBM MQ messages |
| AMT | IBM MQ | For details of the MA0F SupportPac see SupportPacs for IBM MQ and other project areas |
| ATB | APPC | Consult MVS System Messages |
| ATR | Resource recovery services | Consult MVS System Messages |
| CBC | C/C++ | Consult C/MVS User's Guide |
| CEE | Language Environment | Consult Language Environment Debugging Guide and Run-Time Messages |
| CSQ | IBM MQ for z/OS | Follow Procedure for IBM MQ for z/OS messages |
| CSV | Contents supervision | Consult MVS System Messages |
| DFH | CICS | Consult CICS Messages and Codes |
| DFS | IMS | Consult IMS/ESA Messages and Codes |
| DSN | Db2 | Consult Db2 Messages and Codes |
| EDC | Language Environment | Consult Language Environment Debugging Guide and Run-Time Messages |
| EZA, EZB, EZY | TCP/IP | Consult z/OS V2R6.0 eNetwork CS IP Messages: Volumes 1, 2, and 3 |
| IBM | Language Environment | Consult Language Environment Debugging Guide and Run-Time Messages |
| ICH | RACF | Consult z/OS Security Server ( RACF ) Messages and Codes |
| IDC | Access method services | Consult MVS System Messages |
| IEA | z/OS system services | Consult MVS System Messages |
| IEC | Data management services | Consult MVS System Messages |
| IEE, IEF | z/OS system services | Consult MVS System Messages |
| IKJ | TSO | Consult MVS System Messages |
| IST | VTAM | Consult VTAM Messages |
| IWM | MVS workload management services | Consult MVS System Messages |
| IXC | Cross-system coupling facility (XCF) | Consult MVS System Messages |
| IXL | Cross-system Extended Services (XES) | Consult MVS System Messages |
- Procedure for IBM MQ for z/OS messages
The IBM MQ messages can be analyzed for the possible cause of an error. To do this we must analyze the text of the message and use the components of the text to search the IBM software support database.
Parent topic: Building a keyword string
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