Building a keyword string

This section describes a systematic way of selecting keywords to describe a failure in IBM MQ for z/OS . Keywords are predefined words or abbreviations that identify aspects of a program failure.

To determine which IBM MQ for z/OS keywords to use and the procedures for selecting them, see the flowchart in Figure 1.

1. Follow the procedures in The component-identifier keyword and The release-level keyword. Do this for all failures.
2. Follow one of the type-of-failure keyword procedures.
3. Identify the area of the failure using CSECT and modifier keywords when appropriate. The procedures in this section refer you to these steps as needed.
4. Follow Searching the IBM database for similar problems, and solutions to learn how to search the database with your set of keywords. Do this for all failures.

• The component-identifier keyword
• The release-level keyword
• Type-of-failure keyword
• The abend keyword, and its associated keywords
• Wait and loop keywords
• The message keyword
• Performance keyword
• Documentation keyword
• Incorrect output keyword

• The component-identifier keyword
  We can use the component-identifier as a keyword to search the IBM documentation and software support database for known problems and solutions.
• The release-level keyword
  We can use the release-level as a keyword to search the IBM documentation and software support database for known problems and solutions.
• Type-of-failure keyword
  We can use the type-of-failure as a keyword to search the IBM documentation and software support database for known problems and solutions.
• The abend keyword, and its associated keywords
  The abend keyword is often seen in association with other keywords. These keywords can be used together to form a keyword string.
• Wait and loop keywords
  The keywords wait and loop can be used as part of a string for searching the IBM documentation and IBM software support database. This can assist in identifying known problems and resolutions.
• The message keyword
  The message keyword can be used to search the IBM documentation and software support database for known problems and solutions
• Performance keyword
  The performance keyword can be used to search the IBM documentation and software support database for known problems and solutions.
• Documentation keyword
  The documentation keyword can be used to search the IBM software support database for known problems and solutions.
• Incorrect output keyword
  We can use the incorrect output keywords to search the IBM software support database for known problems and solutions.

Parent topic: Searching the IBM database for similar problems, and solutions

Related concepts

• The search argument process
• The keyword format
• APARs and PTFs

Related reference

• SDB format symptom-to-keyword cross-reference
• IBM MQ component and resource manager identifiers