The search argument process
Use this topic to understand how to search the RETAIN database.
Use the following procedure when searching the IBM software support database:- Use INFORMATION/ACCESS or INFORMATION/SYSTEM, search the database using the keywords you have developed. Details on how to construct suitable keywords are given in Building a keyword string Note: Do not use both the CSECT keyword and the load module modifier keyword at the same time for the first search. Refer to Load module modifier keyword for additional information.
- Compare each matching APAR closing description with the current failure symptoms.
- If we find an appropriate APAR, apply the correction or PTF.
- If we do not find an appropriate APAR, vary the search argument by following the suggestions provided under Techniques for varying the search process.
- Techniques for varying the search process
We can widen or narrow the scope of our search or we can alter the keywords to make the search more precise.
Parent topic: Searching the IBM database for similar problems, and solutions
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