The search argument process

Use this topic to understand how to search the RETAIN database.

Use the following procedure when searching the IBM software support database:
  1. Use INFORMATION/ACCESS or INFORMATION/SYSTEM, search the database using the keywords you have developed. Details on how to construct suitable keywords are given in Building a keyword string Note: Do not use both the CSECT keyword and the load module modifier keyword at the same time for the first search. Refer to Load module modifier keyword for additional information.
  2. Compare each matching APAR closing description with the current failure symptoms.
  3. If we find an appropriate APAR, apply the correction or PTF.
  4. If we do not find an appropriate APAR, vary the search argument by following the suggestions provided under Techniques for varying the search process.

Parent topic: Searching the IBM database for similar problems, and solutions


Related concepts