The component-identifier keyword

We can use the component-identifier as a keyword to search the IBM documentation and software support database for known problems and solutions.

The component-identifier keyword identifies the library within the IBM software support database that contains authorized program analysis reports (APARs) and program temporary fixes (PTFs) for the product.

The component-identifier keyword for IBM MQ for z/OS is 5655R3600 .

This section describes how to determine the nine-digit component identifier keyword for the failure to verify that the problem was caused by IBM MQ for z/OS. If the component identifier is not 5655R3600, the problem could be caused by another product.

If the problem caused a dump, display the dump title, locate the COMP= label, and note the first five characters following that label. If these characters are R3600 , the problem was caused by IBM MQ for z/OS. Append those five characters to 5655 and use this as the first keyword in your search argument. 
ssnm,ABN=compltn-reason,U=userid,C=compid.release.comp-function,
M=module, LOC=loadmod.csect+csect_offset

If we cannot use the dump title, display the z/OS SYMPTOM STRING in the formatted dump. Note the nine characters following the PIDS/ label.

Parent topic: Building a keyword string


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