General product information

There are a number of self-help information resources and tools to help you troubleshoot problems.

When there is a problem with your product, you can:

If you still need help, contact IBM Software Support and report your problem.

Additional support resources

Effective troubleshooting requires that you have ready access to external information, tools to gather internal information, and communication channels to exchange information with support teams. IBM provides you with support resources and tools to build a robust and efficient troubleshooting environment:

For information about these and more support resources and tools, visit the Support Resources page on the IBM Web site at