IBM Support Assistant
IBM Support Assistant is a free troubleshooting application that helps you research, analyze, and resolve problems using various support features and tools. The Support Assistant enables you to find solutions yourself using the same troubleshooting techniques used by IBM Support, and allows you to easily organize and transfer your troubleshooting efforts between team members or to IBM for further support.
For more information about the IBM Support Assistant, go to the Support Assistant Web page at http://www.ibm.com/software/support/isa/.
- Downloading and configuring IBM Support Assistant
IBM Support Assistant is available for download from the IBM Software Support Web site. After download and installation, configure the Support Assistant to include your product add-ons.
- Use IBM Support Assistant to search knowledge bases
The IBM Support Assistant has a powerful search feature that searches the Internet and the IBM knowledge bases for information related to your problem, and returns results categorized by source for easy review.
- Use IBM Support Assistant to open a service request
You can use IBM Support Assistant to open a new service request. The advantage of using the Support Assistant is that you can make use of its automated data collection feature to gather problem data to send along with the service request.