How your system manages problems

 

You can use the problem-analysis functions that your system provides to manage both system-detected and user-defined problems. The structured problem management system helps you and your service provider quickly and accurately manage the problems when they occur on the system.

Your system provides functions for problem analysis, problem logging and tracking, problem reporting, and problem correction.

The following example illustrates the flow when managing a problem:

1. The system detects a hardware error.

2. An error notification is sent to the system.

3. A problem record with the configuration information, a system reference code, the name of the reporting device, and other information is created.

4. The error is recorded in the system error log.

5. A message is sent to the system operator's message queue.

6. Problem analysis starts with the message.

The results of the problem analysis are automatically stored, along with the collected problem information. At this point, you can report the problem to your service provider.

Various tools are available to help you manage the problems on your system.

 

Parent topic:

Troubleshooting

Related concepts
Analyzing and handling problems Overview: Reporting problems Detecting problems